Job Openings

Job Openings

Job Title: Chief Operating Officer (COO)
Organization: Muslim Aid USA
Location: McLean, VA
Reports to: Chief Executive Officer

The Chief Operating Officer (COO) will play a key role in overseeing the operational aspects of Muslim Aid USA. Inspired by 31 years of service in 29 countries across the Muslim Aid Family; Muslim Aid  USA was founded by a collective of established American non-profit professionals who have envisioned a  charity that would promote diversity, equity, inclusion, and transparency at every level of its operation.  In that spirit, Muslim Aid USA provides donors from any background or giving capacity the opportunityto help people in need directly with their donations.

Job Description: 

Objectives of this role:  

  •  Report to CEO in setting and driving organizational vision, operations strategy, and hiring levels.
  • Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
  • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
  • Ensure effective recruiting, onboarding, professional development, performance management, and retention.
  • Ensure compliance with national and local business regulations and take appropriate action when necessary.

Responsibilities:  

  • Strategic Leadership: Collaborate with the CEO and Board of Directors to develop and implement strategic plans aligned with the organization’s mission and vision.
  • Operational Oversight: Provide leadership and direction to ensure effective and efficient operations across all departments, including finance, programs, human resources, and administration.
  • Financial Management: Oversee budgeting, financial planning, and reporting processes. Ensure compliance with financial regulations and accountability standards.
  • Program Development and Evaluation: Work closely with program managers to develop, implement, and evaluate programs that align with the organization’s mission and meet the needs of the community.
  • Human Resources Management: Lead and support the HR function, including recruitment, training, performance management, and employee relations.
  • Organizational Development: Drive organizational growth and development initiatives, including capacity building, partnerships, and collaborations.
  • Risk Management and Compliance: Identify and mitigate operational risks. Ensure compliance with legal, regulatory, and ethical standards.
  • Board and Stakeholder Relations: Foster strong relationships with the Board of Directors, donors, partners, and stakeholders.
  • Promote Organizational Values: Uphold the values and principles of the organization, rooted in Islamic ethics and principles.

Qualifications:  

  • Bachelor’s degree in business administration, nonprofit management, or a related field (Master’s degree preferred).
  • Proven experience (5+ years) in a senior management role within a nonprofit organization.
  • Strong leadership and strategic planning skills.
  • Excellent financial management and budgeting skills.
  • Knowledge of nonprofit governance, compliance, and risk management.
  • Understanding of Islamic values and principles, and a commitment to the mission of the organization.
  • Excellent communication, interpersonal, and team-building skills.
  • Ability to work effectively with diverse stakeholders, including volunteers, staff, donors, and community members.
  • Proficiency in relevant software and technology for nonprofit management.

Compensation:  

Compensation will be commensurate with qualifications and experience.

JOB TITLE: IT Technician
STATUS: Full-time
LOCATION: McLean, VA
DEPARTMENT: Operations

Inspired by 31 years of service in 29 countries across the Muslim Aid Family; Muslim Aid USA was founded by a collective of established American non-profit professionals who have envisioned a charity that would promote diversity, equity, inclusion, and transparency at every level of its operation. In that spirit, Muslim Aid USA provides donors from any background or giving capacity the opportunity to help people in need directly with their donations.

Summary:

Muslim Aid USA seeks an experienced, talented individual to join our team. We seek a detail-oriented, energetic individual with a commitment to our mission of serving humanity. This IT technician will assist in all aspects of the association’s work, and the ideal candidate will be a proactive, donor focused, team player with strong communication and interpersonal skills.

Job Description:
The IT Technician at Muslim Aid USA will play a crucial role in ensuring the smooth operation of the organization’s technology infrastructure. This position involves providing technical support, maintaining hardware and software systems, and implementing IT solutions to support the organization’s goals. The IT Technician will work closely with staff members to troubleshoot issues, optimize systems, and enhance efficiency.

Responsibilities

  • Technical Support:
    • Provide technical assistance and support to staff members for hardware, software, and network-related issues.
    • Troubleshoot and resolve IT problems in a timely manner to minimize downtime and disruption.
  • Hardware and Software Maintenance:
    • Perform regular maintenance and updates on computers, printers, servers, and other IT equipment.
    • Install, configure, and update software applications as needed.
    • Ensure the security and integrity of IT systems through regular updates and patches.
  • Network Administration:
    • Monitor network performance and troubleshoot network connectivity issues.
    • Set up and maintain network infrastructure, including routers, switches, and firewalls.
    • Implement security measures to protect the organization’s data and networkresources.
    • Process mail donation and correspondence
    • Data entry of incoming donations
  • IT Infrastructure Management:
  • Manage IT assets inventory and maintain accurate records of hardware and software licenses.
  • Coordinate with vendors and service providers for procurement and maintenance of IT equipment and services.
  • Develop and maintain documentation for IT procedures, configurations, and troubleshooting guides.
  • User Training and Education:
  • Provide training and guidance to staff members on IT best practices, security protocols, and software usage.
  • Promote awareness of cybersecurity threats and educate users on preventive measures.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
  • Proven experience in IT support and system administration.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with Windows and/or MacOS operating systems.
  • Knowledge of network protocols, security principles, and best practices.
  • Experience using Salesforce
  • Strong communication skills and ability to work effectively in a team environment.
  • Certification(s) such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) is a plus.

Joining our team as an IT Technician offers an exciting opportunity to contribute to the mission of Muslim Aid USA and make a positive impact through technology. We welcome individuals who are passionate about leveraging IT solutions to support our cause and drive meaningful change.

This position is required to be in the McLean, VA office Monday through Friday 9 AM – 5 PM. During busy seasons, employees may be asked to perform overtime work and work during weekends, i.e. Ramadan, Qurbani, Winter campaigns.